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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will show up. It includes exhaustive info about all the operations that you can perform on the page in question. Each pop-up window appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of educational video clips clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, check out our extensive Frequently Asked Questions section, which includes questions asked by actual clients and offers practical solutions. We constantly "revamp" our FAQ section with new questions & answers in an attempt to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can touch base with our fantastic team of customer service technicians available 24-7 and ready to assist you with any problem. Each support ticket you send will be responded to in less than 1 hour (the average response time is about 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 245254

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com